Shipping policy

Shipping Policy

Effective Date: June 17, 2026

 

1. Introduction

At Lyne, a brand owned and operated by Charmed Heights LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.


2. Shipping Destinations

We currently ship to addresses within the United States, including all 50 states. We are working to expand our shipping destinations in the future — please check back for updates.


3. Shipping Costs

  • Standard Shipping (Lower 48 States): Free on all orders over $65; $5.99 flat rate for orders under $65. Free shipping and the $5.99 flat rate apply only to the 48 contiguous United States.

  • Hawaii & Alaska: A $12 flat shipping charge applies to all orders shipped to Hawaii and Alaska, regardless of order total.

  • Expedited Shipping: Available at checkout — rates calculated by carrier.

All shipping costs are calculated and clearly displayed at checkout. There are no hidden fees.


4. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays).

  • Orders placed before 5:00 PM EST will begin processing the same business day.

  • Orders placed on weekends or holidays will be processed on the next business day.


5. Estimated Delivery Time

  • Standard Shipping: 3–7 business days.

  • Expedited Shipping: 1–3 business days.

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.


6. Shipping Methods & Carriers

Lyne partners with trusted domestic carriers to ensure your package arrives safely:

  • USPS

  • UPS

  • FedEx

All orders include tracking information provided via email once your order has shipped. Shipments are insured against loss or damage.


7. Order Tracking

After your order ships, you will receive a confirmation email containing your tracking number, carrier name, and a link to track your package. You can also track your order directly on the carrier's website using the provided tracking number.

If you need assistance with tracking, please contact our customer support team.


8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery window, please reach out to us at support@lynebrand.com. If your tracking shows "delivered" but you have not received your package:

  • Verify the shipping address on your order.

  • Check with neighbors, a building manager, or a safe drop location.

  • Contact us and we will work with the carrier to resolve the issue.

8.2 Damaged Packages

If your package arrives damaged, please take photos of the packaging and item(s) and contact us within 7 days at support@lynebrand.com. We will arrange a replacement or refund as appropriate.


9. Missing Items

If any items are missing from your order, please contact us within 7 days of receiving your package with your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or issuing a refund.


10. Return & Refund Policy

  • Returns are accepted within 30 days of receiving your order.

  • Items must be unused, undamaged, and in their original packaging.

  • Personalized or final sale items are not eligible for return.

  • Return shipping costs are the customer's responsibility unless the item is defective or the return is due to our error.

  • Refunds are processed within 14 days of receiving the returned item and issued to the original payment method.

Please refer to our full Return & Refund Policy for detailed information.


11. Incorrect Address

Please ensure all shipping information is accurate at the time of purchase. Lyne and Charmed Heights LLC are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment — additional shipping charges may apply.


12. Contact Us

If you have any questions or concerns about your shipment, please reach out:

  • Email: support@lynebrand.com

  • Brand: Lyne, operated by Charmed Heights LLC

Our customer service team is available Monday–Friday, 9 AM to 5 PM EST.


13. Changes to This Policy

Charmed Heights LLC reserves the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting to the website. We encourage you to review this policy periodically.


Thank you for shopping with Lyne. We appreciate your support.